Allgemeine Geschäftsbedingungen
General Terms and Conditions
§1 General
We offer entertainment for children's birthdays and school enrollments, as well as walking acts for other events such as company parties, weddings, openings, children's parties, summer festivals, charity, etc.
Our characters are cast with different actors and costumes. If you prefer a specific actor or costume, we will be happy to check availability.
§2 Contract
A contract can only be concluded if you agree to our terms and conditions when booking and we agree to your booking. For organizers, consent is given when signing our respective offer.
§3 Invoice
You will receive an invoice for the total amount, including the booked programs and travel costs.
§4 Performance
The booking period is a guideline. We usually go over by a few minutes. If you want this and it does not fit into the time frame, please let us know.
If you are not celebrating at your home, please clarify with the owner of the venue whether our performance is approved there.
§5 Arrival
We calculate the travel costs according to the location of the respective performer. These amount to EUR 0.30 per kilometer for arrival and departure. We would be happy to make you an individual offer. You can book a princess, superheroes, all other heroes or other event management for a child's birthday party in Idstein, Frankfurt, Wiesbaden, Meinz, Limburg, Bad Camberg, Niederhausen, Bad Homburg, Wezlar, Marburg, Giessen, Darmstadt, Winterberg, Koblenz, TaunStein, Bad Swalbach, and for events throughout Germany.
§6 Implementation
The programs and contents of our packages are not binding. The program can be individually adapted to the current circumstances or needs of the children at the discretion of our performer. Cancelled or replaced programs cannot be refunded.
We expressly point out that our performers do not fulfill any duty of supervision and do not represent a supervisor.
§7 Cancellation
The booked appointment can be postponed free of charge up to seven days in advance. Contact us to arrange a new appointment. In any case, you will receive confirmation of the postponement or cancellation from us. Only then is the cancellation binding. For cancellations made within 7 days, 50% of the invoice amount will be charged as a processing fee.
§8 Participants
Due to the current situation, it is the customer's responsibility to adjust the number of guests to the respective regulations.
§9 Performance fees
GEMA fees do not apply as long as the celebration is a private event. Otherwise, these fees must be borne by the organizer.
§10 Vouchers and competitions
Vouchers and competition prizes cannot be paid out. Vouchers and competition prizes are valid for three years from the date of issue.
§11 Other information
Please inform us in advance of any allergies of the participating guests. We use materials for the children's make-up and glue for the glitter tattoos. This is perfume and allergen-free. Please note that we cannot accept any liability for allergies that occur later.
If guests present are drunk, under the influence of drugs or become violent, our performers will leave the venue immediately.
The fee due is still due.
We will endeavour to attend every booked performance. If a performer is unable to attend due to illness or force majeure, for example, we will inform you as soon as possible.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Status of the General Terms and Conditions July 2024