Shipping policy
Version dated 31 July 2026
This Travel and Delivery Policy governs travel charges for Shake Party’s on-site services as well as the delivery of physical goods. Travel by our staff to the event venue and the delivery of goods are separate services and are charged separately unless expressly agreed otherwise.
1. On-site service area
Shake Party provides on-site services in Germany within a standard service area of up to 150 km from Idstein (65510).
The distance of up to 150 km means the distance one way by road from Idstein (65510) to the event venue, not the round trip or the straight-line distance. The calculation is based on the usual available driving route at the time the quotation is prepared.
An address being within the standard service area does not in itself guarantee availability on the selected date and at the selected time. Shake Party confirms the availability of an on-site service individually.
Travel beyond 150 km may also be considered upon individual request. The possibility and cost of such travel require separate agreement.
2. Travel charges and booking confirmation
The travel charge is not included in the stated price of a programme or other on-site service unless the service description, individual quotation or booking confirmation expressly states otherwise.
The travel charge is calculated individually, taking into account the driving distance, travel time and organisational costs associated with the journey.
To check whether travel is possible and calculate the charge, please provide:
- the exact event venue address, including the town or city and postcode;
- the date and requested time of the event;
- the selected programme, its format and duration;
- any other circumstances that may be relevant to organising the journey.
Before confirming the booking, Shake Party informs the customer of the exact travel charge and agrees the total order price with the customer.
A customer enquiry does not in itself constitute a booking. A booking is confirmed only once the essential details have been agreed, Shake Party has provided confirmation in text form and the agreed advance payment has been received, where an advance payment was stipulated as a condition of the booking. Until then, the date and time are not considered definitively reserved.
Once a booking has been confirmed, the agreed travel charge will not be changed unilaterally. If the customer subsequently requests a change to the address, time, scope of the order or another essential term, any additional costs will be agreed with the customer in advance.
The agreed advance payment is credited towards the total order price. All other booking and payment terms are governed by our General Terms and Conditions (GTC) and the individual booking confirmation.
3. Delivery of physical goods within Germany
Physical goods for which delivery is available during checkout are shipped in a box by DHL to addresses within Germany.
DHL delivery applies only to physical goods. On-site services, event bookings and digital products do not in themselves require postal delivery. If an order contains both a service and a physical product, the delivery charge for the product is displayed separately before the order is completed.
Whether a particular product can be shipped is determined by the information on the product page and the delivery methods available for the address entered during checkout.
4. DHL delivery methods, charges and transit times
| Delivery method | Transit time after handover to DHL | Charge |
|---|---|---|
| Standard DHL delivery in a box | 3–5 working days | €9.99 |
| DHL express delivery in a box | 1–2 working days | €39.99 |
For the purpose of calculating these periods, working days are Monday to Friday, excluding public holidays. The applicable delivery method, its charge and its availability are displayed during checkout before the customer submits an order that entails an obligation to pay.
The stated prices are the final charges for the respective delivery method. As the small-business scheme under § 19 UStG applies, value added tax is neither charged nor shown separately.
If a different period is expressly stated on the product page, during checkout or in an individual confirmation, or if a specific delivery date has been agreed, that more specific term applies.
5. Order preparation and event date
The stated DHL periods apply to the transit of the completed shipment after it has been handed over to DHL. They do not include the time required to manufacture, personalise, fill with helium, assemble or package the product.
The preparation time depends on the type of product and the selected design. It is stated on the relevant product page or communicated to and agreed with the customer before an order that entails an obligation to pay is accepted. The preparation time is added to the DHL transit time.
Selecting express delivery shortens only the DHL transit time and does not in itself shorten the time required to manufacture or prepare the product.
If a product is required by a specific event date, the customer should contact Shake Party before placing the order. A requested date entered by the customer in a comment or message becomes binding only once Shake Party has expressly confirmed it in text form.
6. Personal or local courier delivery
Personal delivery or delivery by a local courier may be available for certain products and addresses. Such delivery is made only after the availability, address, date, time window and charge have been agreed individually.
The charge for local delivery is not included in the product price unless expressly stated otherwise. Personal or courier delivery of a product is distinct from the travel charge for entertainers or other staff delivering a programme.
7. Delivery address
Delivery is made to the address provided by the customer during checkout. Before completing the order, the customer must check the recipient’s name, street, house number, any additional address details, postcode and town or city.
If the address needs to be corrected, please contact us as soon as possible. The address can be changed only before the shipment is handed over to DHL. After handover, whether a change is possible depends on the stage of transit and the options offered by DHL.
8. Damage, loss or delay in transit
For consumer orders, the risk of accidental loss of or damage to goods during carriage arranged by Shake Party passes to the customer only when the customer, or a third party designated by the customer who is not the carrier, takes possession of the goods. Handover of the parcel to DHL does not in itself deprive the consumer of any statutory claims against Shake Party.
If the packaging or goods arrive visibly damaged, please, where possible, photograph the packaging, shipping label and damaged goods and contact us without undue delay, quoting the order number. This helps us investigate the matter and assert claims against the carrier more quickly; however, failure to provide such notice or photographs does not restrict the customer’s statutory rights.
If a shipment has not arrived, has been lost in transit, or is shown as delivered in the tracking information but has not been received, please contact Shake Party. We will investigate the matter together with DHL. The customer’s statutory rights in the event of loss, damage or delay remain unaffected.
9. Failed delivery and return of a shipment
If DHL is unable to deliver a parcel and it is returned to Shake Party, we will contact the customer to agree on the next steps.
If the return results from an incorrect or incomplete address, failure to collect or accept the shipment, or another circumstance for which the customer or recipient is responsible, the terms of reshipment and any additional costs actually required will be agreed individually to the extent permitted by law.
If the failed delivery is not attributable to the customer, the customer’s statutory rights remain unaffected.
Refusal to accept or failure to collect a parcel does not in itself constitute an unequivocal declaration of withdrawal from the contract.
10. Personalised goods, returns and right of withdrawal
Some products are manufactured or prepared in accordance with the customer’s individual selection, for example with specific names, wording, colours, numbers, contents or designs. Before confirming the order, the customer should check the information provided and the selected product characteristics.
For goods that are not prefabricated and are made on the basis of the customer’s individual choice or are clearly tailored to the customer’s personal needs, the statutory right of withdrawal may not apply in the circumstances provided for in § 312g(2)(1) BGB. Describing a product as a balloon or helium balloon does not in itself automatically exclude the right of withdrawal.
Detailed information on the right of withdrawal, exceptions, cancellations and returns is provided in our Refund, Cancellation and Withdrawal Policy. This Travel and Delivery Policy does not restrict the customer’s statutory rights in respect of defective goods.
11. Individual terms and contact details
An individual quotation, booking or order confirmation, and specific information on a product page take precedence where they expressly differ from this policy. Mandatory consumer rights remain unaffected.
Shake Party
Owner: Alona Yanchenko
Holunderweg 9
65510 Idstein
Germany
Telephone: +49 178 3111805
Email: shakeparty.de@gmail.com